Friday, May 7, 2010

Did You Get My Email?

Good day all,
I have an issue to share... "Unnecessary Follow-Up".
Now, I've been told to always make sure you follow up in the business world. "If you take on an assignment, then make sure that you stay on top of it", and all that good stuff...
Well today, I've finally had enough... Of those following up on emails they sent less than 5 minutes ago.
While trying to type this post alone, I have received 4 emails, 3 calls and 2 visits regarding one issue. Now it could be that they were trying to tell me something different. It could be that they are extra concerned about me doing my job. I would say okay to all of these, if it were the case. It is not.
These people all want to be included on a list. A voluntary list that will be closed up by the end of next week. So the deadline is not even fast approaching. Everyone is super interested in making sure that their name is on this list.

Now let me give a few pointers (in my opinion) on proper "email-to-visit followup" ratio.

1) If you send an email out to someone, give them time to respond to it. Set up a reasonable time for them to do their work and read their email. Do not send them an email and within the next 2 minutes come out to make sure that it was received by the person. This could get your name moved to the bottom of the list.

2) If you call someone and they ask you to send them an email about this issue at hand and you oblige, then please realize that they are more than likely unable to record the information at that time so more than likely, if you come back and ask them "Did you get my email" 5 minutes later, they may not have had an opportunity to look at it.

3) When you call and the person is not at their desk and you proceed to leave a very detailed message, and then you state at the end of it, you're going to send an email as well, that's good follow up. But don't send an email stating that you just left a voice mail message about "said-topic" and to reply back if you have any questions. And on top of that seek the person out telling that you have just left them a voice mail AND an email. NOW, if the situation called for more dire actions, then please, take the necessary actions. If not, and this is just a suggestion, let the person respond accordingly...

4) When talking with someone, and you tell them that you are going to send them an email about "xyz" and you do proceed to send them an email about "xyz" then chances are that they know about "xyz". It may not be necessary to come right out after you hit the send button of "xyz" email just to tell them that you sent them an email about "xyz". This may be what they considered... Overkill.

Once again, I am not telling you NOT to follow up. I'm simply saying don't ask me about your situation unless the predetermined, pre-listed, pre-agreed upon time line has passed...

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